I was rather taken aback this morning when, tuning in to the Today programme after 7 O’Clock, I didn’t hear the boss of Lloyds Banking Group talking about the group’s financial results. I thought we had entered a new age of banking communications – a time when banks were happy to engage and answer awkward questions about pay, bonuses, losses, mis-selling and generally trying to … Continue reading Banking on the Message
This morning my former colleague, now business editor at ITN, Laura Kuenssberg was on Twitter (@ITVLauraK) commenting on the financial results of Scottish and Southern Energy. Ordinarily, financial results are not that interesting outside of a business audience. However, when the company is one of the big six UK energy suppliers with 10 million customers across 3.5 million homes and businesses (and which makes a … Continue reading Keeping control of the message vs being accountable to customers
Just before six am on Wednesday morning (UK time) Mitt Romney, the Republican former Governor of Massachusetts, took to a stage in Boston to concede defeat in the 2012 US Presidential election. Pictures from that event were carried live around the World with rolling news channels slapping a “Breaking News” banner across their screens reading “Obama wins US election”. Just after five pm that afternoon … Continue reading When does a breaking news story stop breaking?
Big thanks to Management Today for sparking a DefCon 3 level scrap this morning down at Newgate’s bunker. Their list of the top 50 business commentators on Twitter (here) got us thinking very loudly at one another. Ever in search of workplace tranquillity, Newgate’s HR team asked us to collaborate peaceably to compile our own list of top 50 business commentators on Twitter which, in … Continue reading Top 50 Business Commentators on Twitter
One of the pitfalls of being a well-loved, popular company is how consumers and media hold you to account. Starbucks is a part of the fabric of UK life – the coffee is good, the shops are comfy, and the marmite toasty is legend. On Wednesday (today) the founder, President and CEO of Starbucks, Howard Schultz, will make a (belated) public statement about the allegations … Continue reading Brewing up a cold response